FAQs
COMMUNICATION
My roof leaks. Do I need to have it totally replaced?
Not necessarily. Leaking can result because some flashing has come loose, or because a section of the roof has been damaged. A roof failure, however, is irreversible. A roof failure can come from an improper installation, poor choice of materials, installation of a roof system inappropriate to the building, or simply wearing out.
Not necessarily. Leaking can result because some flashing has come loose, or because a section of the roof has been damaged. A roof failure, however, is irreversible. A roof failure can come from an improper installation, poor choice of materials, installation of a roof system inappropriate to the building, or simply wearing out.
The price of a new roof varies widely, depending on the material selected, the contractor doing the work, the home itself, local labor rates, time of year, and more. To get a good idea of the cost for your Grand Rapids roofing project, get two or three estimates from reputable contractors in your area. Keep in mind that price is only one factor, and it must be balanced against the quality of the materials and, most importantly, workmanship.
For residential roofs, it typically takes one or two days. If your roof is very large or steep, or if substantial repairs are required, it could take longer. The weather can also delay the process, but we will always ensure the roof is watertight, beginning to end.
INTEGRITY
Most often, estimates may appear to be offering the same or similar services, but our experience shows most contracts are not created equal. A low price can signal discrepancies and shortcomings in the reliability of the contractor. In addition to the actual materials, some of the differences to look for when comparing Grand Rapids roofing contracts and contractors are the number of years the company has been in business, the experience of the actual crew, and validity of liability and workers’ compensation insurance.
In the end, you want to pick a roofing contractor who has a history of satisfied customers and is committed to installing your roof according to the manufacturer’s specification.
After your new roof has been installed, we’ll do our very best to get your property back into tip-top shape. During the roofing process, literally thousands of pounds of material and debris are handled, so our teams will rake and sweep all debris from the roof and around the house (sidewalks, driveways, etc.). Then, we’ll use nail magnets to find and pick up nails. We will perform a final inspection of your new roof and your grounds to assure your home is left the way we would want to find ours.
Above Roofing has insurance protection for both workers’ compensation and general liability coverage. You or your company will never be responsible for any of these Grand Rapids roofing expenses. We will provide certificates of insurance upon request.
Look for a roofing contractor who fits the following criteria:
Has a proven track record. (Check references, talk to your local building department, and look at work they’ve done in your area)
Is stable. (How long have they been in business? Who owns the company?)
Provides expertise. (Are installers experienced? Does the contractor provide training and oversight of work? Has the contractor achieved certifications from manufacturers?)
Provides a reasonable contract. (Don’t sign something you don’t understand. If you’re being pressured to sign, that’s a bad thing.)
EXPERTISE
Short answer: probably not. Professional roofing contractors are trained to safely and efficiently repair or replace a roof. Also, shingles and other roofing materials only qualify for the manufacturer’s warranty if they’re installed correctly. Beginners can harm a roof with improper roofing techniques or severely injure themselves by falling off or even through a roof in need of repair or replacement.
However, if you must inspect the roof yourself, use a firmly braced or tied-off ladder equipped with rubber safety feet. Wear rubber-soled shoes and stay on the ladder (and off the roof) if possible.
The condition and lifespan of your roof will depend on the type of roof you have, the effects of your local environment, and the maintenance the roof has received. According to the American Society of Home Inspectors, asphalt shingles last 15–20 years. Roofing product manufacturers offer a variety of warranties on their products. Take a close look at those warranties to see what responsibilities and financial obligations they will assume if their products fail to reach their expected lifetimes.
Sometimes we can, depending on your roof and what’s up there. Most re-roofs should be evaluated on a case by case basis. Tearing off existing materials, inspecting the decking (as well as the general integrity of your roof structure) and then installing your new roof will guarantee optimum long-term performance.
Above Roofing has completed thousands of Grand Rapids roofing projects and we are happy to provide you with a list of references that will confirm that we do our work as promised. We stand by our work and will provide knowledgeable, honest answers to your questions.
ROOFUS OUR MASCOT
Not every business has a mascot, but at Above Roofing, we have “Roofus,” a border collie. He represents our amazing team of professionals and our commitment to your protection. When you see him in our advertising around the community, we hope you think: hardworking, friendly, and smart. Above Roofing’s team are all of those things while we install and maintain the most secure and attractive roof for your home or business.
Dogs provide protection and comfort. So do our roofs.
We’re so committed to the values of safety and comfort that we support the Humane Society of West Michigan to promote the humane treatment and responsible care of animals. Through our work on your home, our financial gifts, and volunteering, we can help provide dogs like Roofus with a great life.
Short answer: probably not. Professional roofing contractors are trained to safely and efficiently repair or replace a roof. Also, shingles and other roofing materials only qualify for the manufacturer’s warranty if they’re installed correctly. Beginners can harm a roof with improper roofing techniques or severely injure themselves by falling off or even through a roof in need of repair or replacement.
However, if you must inspect the roof yourself, use a firmly braced or tied-off ladder equipped with rubber safety feet. Wear rubber-soled shoes and stay on the ladder (and off the roof) if possible.
We picked the Collie because they are hardworking, loyal, friendly, and very smart. If you remember Lassie from the 1950s, you know that Collies have a sixth sense at knowing when something is wrong and how to fix it.
We sponsor the Humane Society of West Michigan because they are in our backyard and they promote the humane treatment and responsible care of animals in West Michigan through education, example, placement, and protection. To find out more visit www.hswestmi.org
Yes, we also partner with Camp Bow Wow of Hudsonville. We know that roofing work can be especially stressful for dogs, and Camp Bow Wow is a perfect doggie daycare for our clients’ dogs. We offer their clients special deals, and they do the same for clients of ours. To find out more about them, please visit www.campbowwow.com/hudsonville/
Here's Why 1000s of Grand Rapids Homeowners Love Us
I highly recommend Above Roofing. Our garage is separate from the house and over 90 years old. The roof was 30 years old with a sagging midsection. Above Roofing added the necessary structural support beams to make it safe again. They also added a carport to the side and blended it in beautifully with the existing structure. Last touch was a gorgeous new roof! We had the siding replaced a few years ago, and they took care to not damage anything while they worked. Work crew were professional, respectful, and very talented and hardworking. Clean up was nearly flawless, just a couple nails missed. Very, very pleased. Highly recommend!
Diane Bruins
14:54 20 Dec 20
Thank you Above Roofing for doing a fantastic job installing our vinyl siding. I am totally satisfied, I would recommend your company to anybody who needs a new roof and vinyl siding. Also, thank you for the great job replacing our roof it looks great.
Magda Karnicki
18:29 15 Oct 20
I cannot speak highly enough of Above Roofing. They were fantastic from start to finish. Fair prices, excellent customer service, always available to answer any questions we had. They replaced our roof in less than 2 days and it looks amazing. Their crew showed up on time, they were very respectful and friendly, and with such thorough clean-up you would have never known they were here. I would definitely recommend Above Roofing to any one with roofing needs.
Holly Koons
14:06 03 Oct 20
Above Roofing is great to work with and very professional! Quality work!
Barb Ferguson
16:00 19 Sep 20
I was pleased with their ability to do the work in a timely manor. They kept me up-to-date on scheduling and if there were any delays. They also cleaned up quite well outside of a few nails we found in a garden bed. Definitely a top notch company. (Also, realize these guys are busy and cant just pop out immediately to do your roof, but they are worth the wait)
Eric Bruskotter
17:17 14 Sep 20
Had them install basically a whole new roof and full insulation as well. Was very pleased with the level of service from all the Above Roofing people, from sales to instillation to billing everything was as easy and painless and the roof looks wonderful as well. Would defiantly recommend them!
Rob Lnenicka
17:22 01 Sep 20
We can't say enough good things about Above Roofing. We have had the team back for several different jobs. Most recently to install a new roof and stop water leaks around our chimney. See attached picture. This team is fast and well organized! Quality work and quality people that are friendly with high integrity from sales (Phil Edwards) to office staff (Ashley Freeman, Bianca Navarro), to follow-up after installation (Jason Rees). We are impressed and very pleased with the outcome of their collaborative team effort! We highly recommend Above Roofing.-------------Fast, friendly, quality service with integrity and reasonable pricing. We had a major ice issue for years that now no longer exists thanks to the Above Roofing team! We recently had a tree fall on our external garage. Above Roofing removed and installed a new garage roof and new siding, gutters and covers that now looks better than the original. We highly recommend Above Roofing.
Lloyd Guyot II
18:03 25 Aug 20
Great communication from start to finish of the project. Very professional and did a fantastic job. No shortcuts taken. Will definitely recommend.
George Rodriguez
19:45 28 Jul 20
Thank you so very much, Above Roofing! The work I needed was completely promptly and professionally. I have a giant breed dog whom was out on the deck with me when the roofer arrived. Both roofer and dog surprised each other! The roofer stood completely still and welcomed my dog’s greeting. All was well after that! Thank you again. Above Roofing has a great team!
Denise Farrington
13:53 24 Jul 20
Above roofing is Full of professionals Higly recommend working there, if you dont mind driving through Grand rapids.
Sebastian Stoner
03:03 08 Jul 20
I had another roofing company replace our roof and their work was defective. Above Roofing repaired the defective work and stopped the leaks. They were timely, efficient and economical. I wish that I had them replace the roof and I would not have had to have them repair the work of the other roofing company.
Miles Postema
22:06 05 Jul 20
Above Roofing does a great job from beginning to end. I would recommend that you consider them for any of your roofing needs. I had a sun tunnel installed and they did a great job.
Dawn Dauchy
22:47 30 Jun 20
]They arrived early. The technician was professional, friendly, and informative. This could not have been a better experience.
James Quinn
18:08 11 May 20
I am very happy with the Above Roofing staff, service, responsiveness, quality and value. They were quick and completed everything I asked for and more.
Janine Dodds
11:02 25 Mar 20
Erich is the epitome of professional! He explained the repair and costs very well and was very friendly. We enjoyed working with everyone at Above and highly recommend them - the value and work is top notch!
Robyn S
14:03 18 Mar 20
My father in law is on the board of a local condo project that hired Above Roof to redo their condo projects roofs. He recommended them highly. So we talked to them and one other. It was obvious in terms of punctuality, professionalism, thoroughness and confidence in what they know and what they do that these were the guys we wanted to deal with.The weather delayed schedules a little but they did a great job keeping us informed so we never felt like we had gotten "left behind." We have kind of a unique driveway and they made certain that the way their vehicles were parked didn't cause problems for us to get in and out. When the guys were onsite, they were friendly, took their time to make sure we knew what was going on and what they were finding (since it was a repair) and everything went well. They cleaned up great and left with a clean property, a handshake and a smile. There was only one extremely minor thing that didn't go as planned. My recollection is that the week before, they left a message that said they would call either Friday or Monday to confirm which "half day" of that week they would be here. Monday, I didn't hear from them. Tuesday morning, I was just thinking I should give them a call and find out when I could expect them. 5 minutes later, they pulled in the driveway. That is the only place that things didn't go better than expected. If I could, I would give them a 4.8 or 4.9 but that one thing is definitely not important enough to knock it down to a 4. I would definitely use them again and I highly recommend them.TJV
Tom Vanderwell
00:01 08 Feb 20
Erich came out and gave us a very fair quote on a repair when all other companies would only do a complete tear off and replacement for a roof that is only 8 years old. The team came out and completed the repair with out us really noticing they were there. They did an amazing job matching the shingles! I will use them again for any of our needs in the future!
Carly Ridenour
20:05 29 Jan 20
They fixed my roof for a fair price. They were professional and curtious all around! I will call them back for any further repairs and hopefully a entire new roof someday!
Andrew Miller
16:12 27 Jan 20
Above Roofing started with a question; "what is most important to you in this project", and my wife's reply was to understand every step of the process. After Jerry assessed the damages and current state of our roof he answered each question and provided a competitive quote. Above Roofing communicated throughout the project, was consistently on time and professional. A Great Team!
Charles Elenbaas
11:48 27 Jan 20
Would recommend Above Roofing to anyone with exterior roof or interior attic needs! Erich stuck with us for months as we decided exactly how to best address a roof leak that created an unexpected ceiling collapse in our living room. Not only was he kind, courteous and professional, he also took the time to get to know us and made sure we felt comfortable and could trust him and his crew. When the time came for our repairs, they were in and out in far less time than I anticipated, and even went above and beyond what I expected as far as clean-up afterward. They were sure to go over with me in detail what work had been performed, and never talked down to me or glossed over any questions I had. Can't thank them enough for taking a stressful situation and solving it for us (at an extremely competitive price, as well)!
Caleb Dillon
18:56 11 Dec 19
My husband and I purchased a home in Jenison, MI this summer which needed a small roof repair done. The Above Roofing Team was easy to work with and provided a significantly lower quote than the competitors. Their guys cleaned up after themselves and left us feeling relieved to have the work done before winter.
Gabrielle Billow
20:14 20 Nov 19
We noticed some water damage on our ceiling and suspected a roof leak. I contacted Above Roofing and they were able to send out their estimator (Phil) that same day. Phil got up in the attic and on the roof and took pictures of what needed fixing so he could show me. He then got me on the schedule and the work was completed within the next two weeks. This was amazing because this was during a time of heavy rain and storms so they were quite busy. I did not think that I would be able to have the problem addressed this quickly and appreciate their response time.
James Mueller
20:44 05 Nov 19
Needed 4 boots replaced on my roof to stop some water dripping down to my basement. I was able to have someone take a look and get a quote the same day. Repair happened in the timeline that was given when I signed the quote and the issue is fixed. I was told I have another 2-3 years on my roof so when it’s time to replace, I’ll be giving Above Roofing the call.
Simon Carlson
21:20 16 Oct 19
My experience with Above Roofing was very pleasant from the beginning. Phil, the first one I met from Above Roofing, was very helpful and made the whole process of deciding what to do about roofing my house much easier. Everything was done just as he said it would be. There were no surprises.Benjamin and his crew were on the job first thing in the morning and caused no disruption to my day.They were all very professional and completed the job faster than I thought.You can see Benjamin enjoys what he does by the way he works with his crew, his commitment to the job, and the results he achieves.They left the job site spotless. You would hardly know they had even been there except for my new roof.I would gladly recommend Above Roofing to anyone who needs any type of roofing done in a professional and competent manner.Terrence Dunn
Terrence Dunn
14:24 13 Sep 19
Very pleased with the quality of the workmanship, the professionalism of the estimator, the scheduling person and the lead workman on my project. Was disappointed that the project was delayed approximately a month due to apparent inability to get the right skylights. will recommend this business!
Gary Keller
20:39 01 Aug 19
Really good experience with Above Roofing. Their bid was competitive, they were pro-active in communicating with me as to when they could do the work given the changing weather, and they showed up on time, worked hard, and even went the extra mile by coming back the next morning to assure that a second coat of sealant was applied to our flat roof. Can recommend them for sure.
Ed Rock
00:16 30 Jul 19
GREAT JOB. The new roof looks great. Due to their small portable container there was no mess or damage to my yard. Everyone from the company that I was in contact with was knowledgeable and very friendly.
Hasim Menzil
10:34 16 Jul 19
We had issues with our ceiling in one of our bedrooms, leaking after days of significant rain. This was on a Thursday evening. I called Above Roofing Friday morning and spoke to Bianca, she was very helpful. She let me know that Robert was able to swing by that same night and take a look at our problem. He was very thorough, checking out the attic space above the bedroom and spent some time on the roof, taking pics and was able to determine the cause of the leak. He emailed a quote the following morning and said he could fit us in within the next week or two. Our repair was done just over a week later, within a few hours. Everyone I interacted with was very pleasant and professional! I appreciate Robert being honest and upfront with the damage and what the repair would entail. I would highly recommend Above Roofing!
Angi Burke
19:48 02 Jul 19
We are very pleased with the quality of the work and the speed that they were able to provide the service. Everything was cleaned up meticulously and the workers were courteous and "as quiet as possible". The roof looks great!! Thanks
Rae Anne Hansberry
15:10 11 Jun 19
We had tree damage to our roof - which had been replaced six years earlier by Above Roofing. We called for an estimate and their response was just like our earlier experience - responsive, professional, and friendly. When the crew came to do the repair they worked quickly and were pleasant to interact with. The result was perfect - can't tell where the damage was. I'd call them again without hesitation.
Thom Bell
15:00 24 May 19
Very professional and did an excellent job with the roof and clean up. Would give them 5 stars for their great work.
Mary Bredeweg
22:28 23 May 19
Quoted just what was needed and right on the mark. Very professional estimator and installation crew. Highly recommend Above Roofing. Excellent customer service!!!
Bob Rice
14:51 23 May 19
From the quote to the actual repair, my wife and I have a great experience. Erich was very informative and able to answer any of our questions concerning the leak we had. The actual repair of the roof matches the existing shingles almost perfectly, and was completed in a day with zero scrape or waste left behind.In the future when we need a new roof, we will definitely come back to Above Roofing.
Jason Levac
14:23 15 May 19
I would highly recommend Above Roofing for any roofing needs. A few weeks back I had a couple leaks in my roof and Erich came over to see what was going on. Erich was very professional and on time, after his inspection he recommended that I try some minor fixes on my own. I was able to fix what he recommended and it fixed my leak, Erich saved me from filing a claim and paying my deductible. Thank you for professional/honest help!
Jordan Freiburger
17:33 01 May 19
Phil and the installers were great, very professionals and competent. I will use them for my next roof!!
Mark Smith
12:56 29 Mar 19
We could not be any happier with Above Roofing. I contacted them through Home Advisor. Their response was quick and everyone that we had contact with was knowledgeable and friendly. My wife and I would strongly recommend these folks for any roofing needs.
T Felan
23:03 28 Mar 19
Good experience overall- very honest with quote ( actual work that was needed ) work was done in a timely manner- Above Roofing staff were professional and great to work with.
Andrew Harper
16:15 23 Feb 19
During a recent ice storm we had received damage to our roof and contacted Above Roofing to help us. They exceeded our expectations in every area of response, service, quality and price. I would use them again and recommend anyone else to use them as well.
Craig Geers
20:50 21 Feb 19
Above Roofing replaced a skylight in our master bathroom. They did an exceptional job! They were timely, efficient, and very neat. They are an honest company and the price was very fair. I would highly recommend them!
Cindy Ayala
19:51 04 Dec 18
We were quoted for a new roof two years ago and they said we DIDN'T need a new roof and that a competitor was lying to us saying as needed a $20,000 roof. We called them back to fix a leak just recently and they went above and beyond. Our roofer called when he arrived and was very courteous and noticed some extra small stuff that he fixed at no extra charge than what was originally agreed on to "surprise us". I would recommend this company to anyone as they are honest and upfront through the entire process. They care more about customer service than getting a huge sale and that is the true secret to a successful business. Thank you again!
Christina McDonald
13:33 01 Nov 18
We used Above Roofing for a full roof replacement and they did a fantastic job. The work was top notch, everyone on their team was friendly and helpful, and the price was very fair. We got a few estimates before proceeding with Above and other companies had quoted us double what Above did for the same type/color of shingles but with half of the warranty offered by Above. Above was able to get the job completed in a day and a half and they did excellent with cleanup. Every single person we worked with always had a smile on their face and were eager to answer any questions we had. I would highly recommend Above Roofing - they were a pleasure to work with and did a wonderful job!
Nora Vollmer
19:34 25 Sep 18
David came out to look at my gutter system. He suggested that I didn't need a new gutter system and sent me a detailed report with pictures on some fixes that I need to have done to keep my gutter system working properly. He did not charge me for this service even though he took the time out of his schedule to look at my gutter system and write and send the report with pictures. I will definitely call them first when I need a new roof or gutters!
Jeff Smith
00:49 22 Sep 18
Extremely pleased and impressed with this company. Business integrity and great people make it a no brainer to choose them. They did an awesome job taking care of my leaky roof giving me total peace of mind that it was done right. Do Not Hesitate to choose this company, for repairs or a new roof.
Larry D
20:11 10 Aug 18
Above Roofing does such a good job. They put a new roof on a few years ago, three years ago they put new windows and siding on. I needed some work done around my chimney. They came out and put a sealant on the brick and new flashing around the chimney. They do excellent work. They clean up as they go. They are friendly and professional. I have recommended to several of my friends. They also have been pleased with their work as well.
Cathy Byerly
00:53 31 Jul 18
Salesman with the business stopped out to give a quote. He advised my roof still could last several years and recommended I hold off until then. Still gave me a quote and was very thorough with information.
RM Shackleford
16:42 28 Jul 18
Just had Above Roofing install a Sun Tunnel skylight and a new ridge vent. From the time the job was quoted to the point of completion, they were very knowledgeable, friendly, considerate, and professional. They took the time to explain what they were doing, to work with me on placement, and to provide the product details I needed. They minimized the mess by laying down tarps and cleaning up afterward. Oh, and they completed the job an hour before lunch. Two thumbs up.
Keith Finnegan
15:27 26 Jul 18
We have a 100 year-old home that has a balcony off an upstairs bedroom. Under the Wolmanized wood flooring, was the original tin roof and there was a leak into the half bath and breakfast nook below. Of 6 roofing companies that advertise doing residential flat roofs, 3 didn't even return my voice mail, 2 said they'd have to check with the boss because it was a small job, then never called back, and Above Roofing came the next day to do a bid. Because we didn't get multiple bids, I can't comment on the cost, but we have been so impressed with the professionalism, communication, education, and timely completion of the job. While on vacation, we received a courtesy call that they were at our home putting a temporary fix on the roof to prevent further water damage until they could complete the job. The job was completed within two weeks. One important thing to note is that their roofers are not subcontracted, they are valued employees of the company. Everyone is background checked and drug tested. A totally impressive company.
Anne Oneill
14:12 20 Jul 18
Very easy to work with. The job changed a couple of times as we discovered more. They were very flexible and did a great job. Highly recommend them.
David Smith
21:07 08 Jul 18
Fast, friendly, quality service with integrity and reasonable pricing. We had a major ice issue for years that now no longer exists thanks to the Above Roofing team! We recently had a tree fall on our external garage. Above Roofing removed and installed a new garage roof and new siding, gutters and covers that now looks better than the original. We highly recommend Above Roofing.
Lloyd Guyot II
02:09 08 Jul 18
Above Roofing is top notch! My husband and I have used their services for a few different projects at our house and they never disappoint! From start to finish, they are friendly, efficient, and provide quality work! Give them a call, you'll be glad you did!
Brandi Schwab
19:55 02 May 18
I appreciate good service however when I am the beneficiary of OUTSTANDING SERVICE from all four Above Roofing team members (I say team and not employees because employees do a job team members support each other to be sure the customer is satisfied) the team I experienced from Ashley the welcoming-friendly and kind first contact, to Erich the excellent estimator who was thorough, friendly patient and acrobatic in crawling through my attic, then Courtney another gentle, friendly caring voice and ending with Jason, the Michael Angelo of Roofing truly amazing work. I cannot even tell there was a repair and l have a 15 year old roof amazing job and Jason could not have been nicer which seems to be a wonderful theme for Above Roofing teammates. So I want to thank all four of you for making what could have been an unpleasant painful repair a wonderful experience and I thank you for not only what you have done but how you do it. I would and will recommend Above Roofing to anyone I know that has a Roofing need. You all are great people and yes I can say that because you made this experience feel like I was dealing with friends not a business. Thank youJohn Pettit
John Pettit
02:33 25 Mar 18
We obtained 3 quotes for a new roof. We appreciated that Above did the most thorough estimate—took pictures, crawled through attic space, and then sat down to review the pictures. The cost was comparable to the other estimates we received.
Megan Rosalez
01:36 15 Feb 18
Very professional and take the time to make sure the job is done right. They are quick to find solutions and correct issues that might arise during construction. Through working with them, it is clear that meeting client expectations is their top priority.
Andrew Smith
19:36 07 Dec 17
These guys are good workers.....got the job done right and on time! Great business to deal with. They don't leave you a mess to clean up either. We highly recommend them!
Tom Buck
15:17 12 Oct 17
Did a great job did not leave a mess highly recommend.
Dan Meyering
01:00 04 Aug 17
Did a great job did not leave a mess highly recommend.
Dan Meyering
17:52 03 Aug 17
